How Usage Monitoring and Electronic Bill Presentation Empowers Customers — The rush to digitize isn’t new. The demand for information and self-service is at an all-time high, and customers expect utilities to give them access to tools that allow them to better understand and control their bill each month. In turn, utilities benefit from less time spent answering simple customer…

How MyUsage Mobile Tops the Engagement Charts — “Honestly, I don’t know what I would do without this app. It’s a lifesaver.” “It tells me exactly what I have left in my account and gives me an estimated amount of days that I have before it runs out.” Heather, MyUsage user. You may think it’s hard for a…

How Exceleron Provides Excellent Support to Utilities — There are exactly ZERO companies that aspire to provide their customers with terrible service. And yet that is exactly what happens all too frequently when companies do not make support a priority. However, the road between saying that you want to prioritize customer service and making it a company differentiator…

We are engrossed in a world of technology, software, and cloud access, and yet, despite how much technology affects our daily lives, there are very few direct feedback mechanisms like a mobile app’s rating in the Apple or Google Play app stores. Customers do not need to be invited to…

How to keep your customer’s utility payments safe Do you give your customers the option to pay their bills by credit or debit card? If so, you need to make sure that payments are easy, convenient, and most importantly… secure. About 60% of Americans pay their bills electronically, and this…

There’s nothing more frustrating than having to pay a bill. First, you have to remember that the bill is due. Next, you must see that you have the money to cover the payment. Then you have to spend time logging in to an online payment portal. …

Did you know that 50% of adults in the United States cannot read a book written at an 8th-grade level? What does this statistic mean for you and your utility company? It means that you need to engage customers with straightforward content that the entire customer base can understand completely. …

Even in the modern age, traditional values like honesty and transparency are still important to customers. 85% of customers say that they are more likely to support brands that are open, straightforward and honest with them. If you are responsible for a utility company, there are a wide range of…

How to offer seamless mobile payments In 2009, when we first introduced our MyUsage Mobile App, when most people needed to pay a bill they had to write a check, put it in an envelope, find a stamp, and go out to the nearest post office. …