How to Balance Security Needs with Customer Experience

by Chase Venters, Chief Information Officer

What you need to consider for your utility payments system

When you are creating a customer-facing system, whether a web portal or mobile app, there are a wide range of different things you need to consider. These include:

How to perfectly blend security and usability in the design of your applications

In the early stages of designing an application or new features, there are many things you can do to ensure customer experience and security are at the heart of everything you do. Here are some tips to help you perfectly balance the need for both.

  • What information do you need to capture?
  • Where will you store this data?
  • Will you back up your information on a regular basis?
  • What will you do if there is a data breach?
  • What workflows will be in place?

In summary

Don’t think of security and user experience as a trade-off. You can have an application that customers love using and is also safe and secure.



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Exceleron Software

Exceleron Software

North America’s leading utility prepay and payment service company.