The Evolving Utility: The Digital Revolution Meets Traditional Billing

How Usage Monitoring and Electronic Bill Presentation Empowers Customers

by Darren Raybourn, SVP of Sales at Exceleron Software

Key Features & Advantages for Customers

  1. Personalized Alerts
    Customers can determine how often they receive alerts and for what type of events they should be alerted. For example, some customers may want to be reminded a few days before their bill is due, while others may want to be notified if their usage is out of the ordinary. Through personalized alerts, they can make that distinction for themselves. This adds another touchpoint between the utilities and its customers to increase loyalty and improve customer experience.

Improving the Payment Experience

Advantages for Utilities

  1. Collect and Recover More with Lower Operational Costs
    Fewer missed payments means more consistent, reliable revenue for utilities with lower cost to service customer calls and payment arrangements

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North America’s leading utility prepay and payment service company.

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Exceleron Software

North America’s leading utility prepay and payment service company.