What Is SOC2 Compliance? And Why Is It Important For Your Vendors?

by Chase Venters, Chief Information Officer
  • It helps your customers and residents put their trust in you when it comes to giving you sensitive data including social security numbers, credit card, or other customer-specific personally identifiable information (PII)
  • It helps keep you compliant with state, federal, and international legislation, particularly as it relates to the safeguard and handling of PII customer data
  • It protects you against potential cyber-attacks, saving time and money, as well as preventing negative publicity. For example, cyber-attacks are estimated to take 55 days to contain, so it is better to take a proactive approach and mitigate against them
  1. Do you have SOC 2 accreditation? If so, how long have you had it for? If you don’t, are there any plans to achieve it in the future?
  2. If you have SOC 2 accreditation, which key trust services criteria did you focus on?
  3. What did you learn from your audit, and what processes have you put into place as a result?
  4. How do you monitor server activity for hackers and other suspicious activity?
  5. What alerts do you have in place in the event of a security incident and who receives them in the company?
  6. How do you track and record cloud server activity so you can refer back to it in case of a security breach?
  7. What service level agreements (SLAs) do you have in place to detect and fix issues?
  8. Do you have a copy of your SOC2 System Description and Auditor’s Letter of Compliance that we can review?



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Exceleron Software

Exceleron Software

North America’s leading utility prepay and payment service company.